FAQ's

Frequently asked questions

About My Order

Shipping


Ships in 3-7 days, Processing days not included How do i track my order? I still have not recived my order confirmation email, where is it? Try looking in your junk or spam folder you can also search your emails for www.scratchedbykat.com




Lost or Stolen packages


Once your package leaves our facility we are no longer responsible for that package. If your package is lost by the Shipping Carrier You can contact them and file a dispute.




Returns


Returns are only available to unopened packages ( meaning still in bubble wrap mailer) items that come damaged ( Meaning Damaged In shipping by carrier) are Elgilble For Refund. Items that have been tampered with by the consumer are non refundable (no exceptions)




How do I cancel an order? Or add to my order


All orders once placed are finalized and products are not able to be edited or changed. Orders are shipped as quickly as possible and cannot be cancelled once they have been submitted.